Terms & Conditions
The domain name bellaluna.in ("Site") is owned and operated by LOCHE INDIA PVT. LTD. Loche India Private Limited reserves the right to change or edit any Service/Clause/Process or any format, anytime before/ during operations mentioned as above, at their own discretion. We value the trust you have in us. Therefore, we insist upon the highest standards for secure transactions and customer information privacy.
Bellaluna holds the right to edit the policy at any time without notice. Your continued use of the Site following such changes to the Policy constitutes your acceptance of the changed Policy and to be bound by such changes. If you do not continue to use the Site following change in the policy but take no action with respect to your personal information and sensitive information with us, our use of your personal information and sensitive information shall remain subject to the Policy in effect prior to the change. You are responsible for periodically reviewing this Policy in order to be aware of any changes thereto.
2. WHAT WE COLLECT
We may collect personal identifiable information from you when you save or otherwise provide us when you set up a free account with the Site OR when you communicate with us via phone, email, chat, etc OR when you fill an entry to participate in any contest, promotion or survey, etc. OR use the service of Gift Card on the Site OR when you participate at one of our events, etc. As a result of these actions you might supply us with personal information, such as your name, e-mail and postal addresses, phone number(s), names of people to whom purchases have been shipped including address and telephone numbers, IP addresses, product interest information and in certain circumstances, your opinions and individual preferences, etc (collectively "Personal Information"). When you visit this Site, our social media platforms, or our social networking or mobile applications, may also collect certain information about your device or usage by automated means or by using technologies such as cookies, web server logs and web beacons.
You may also provide us with information like physical health condition; medical history, gender, etc. (collectively "Sensitive Information") for availing the services at our Site.
We may also maintain a record of your product interests and acquire information about you from our present and/or future affiliates, product orders and reviews history.
This Site is directed to be used by adults only who are above the age of 18 years. If you are not an adult, while you may go through at our Site, but you should not make a purchase, register, or submit personal information to us. We or our associates / affiliates do not knowingly collect information from minors.Minors should not be using the Site with any personal information. In an event of default by the minor, the parent or the guardian will be liable to compensate for whatsoever damages arising out of such wrongful use by the minor.
3. WHAT IS THE PURPOSES FOR WHICH THE PERSONAL AND SENSITIVE INFORMATION IS COLLECTED
BELLALUNA may use your Personal Information collected:
send you or your friends, relatives, or associates, products that you have ordered;
process gift card transaction;
help us learn more about your shopping preferences; or
conduct marketing and performance research to assist us in measuring our customer services, benchmarking our performance, and helping us improve your shopping experiences and product offerings.
to send communication related to order updates and offers through e-mail, SMS and social media channels.This option will be auto renewed after 180 days and if you wish to unsubscribe from receiving offer updates, you can do so.
4. WITH WHOM WE SHARE THE PERSONAL AND SENSITIVE INFORMATION
Service providers who perform services on our behalf based on our instructions which inter alia include beauty partners providing beauty products to the customers. However, these service providers will not be authorized to use or disclose such information except as necessary to perform services on our behalf or comply with legal requirements;
Other third parties with your consent (e.g. Facebook applications may share information collected through those apps with your Facebook friends or other Facebook users).
We do not rent or sell your Personal and Sensitive Information to any third party. However, should we plan to merge/sell all or substantially all of our business to another business entity or similar other transaction or be required by that business entity, we may transfer or disclose your Personal Information and Sensitive Information to that business entity who may collect, use or disclose such information for the purposes of evaluating the proposed transaction or for operating and managing the affairs of the acquired business or for other purposes identified in this Policy.
6. HOW WE RETAIN OF SENSITIVE PERSONAL DATA OR INFORMATION
We also maintain appropriate and adequate administrative, technical, and physical safeguards designed to protect your Personal and Sensitive Information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.
7. WITHDRAWAL OF CONSENT
If you have consented to the collection, use, and/or disclosure of your Personal and Sensitive Information as identified in this Policy, you may withdraw the same at any time by communicating to us at the given below under Clause 9.
We endeavor to keep your Personal and Sensitive information secure, up-to-date, and accurate in the best possible manner as it may be necessary for the purpose for which it was collected. We value the importance you attach to your Personal and Sensitive Information given to us and therefore we have (i) taken all reasonable measures and precautions to keep such information safe and secure and to prevent any unauthorized access to or misuse of the same, and (ii) enable you to review and edit the same.
However, we shall not be liable to any user for any loss, damage (whether direct, indirect, consequential, or incidental), or harm caused to the user due to the unauthorized access or misuse of the Personal or Sensitive Information by any third party.
9. Request for data deletion
You can delete your account from the website. (My Account -> Contact detail -> Delete account)
We are also accepting live chat or email requests to delete your account and data.
11. CONTACT INFORMATION
Customer Service Desk
E-mail id: email@example.com
Monday to Sunday (9:00 a.m. to 6:00 p.m.)